Frequently Asked Questions
FAQS - SHIPPING
– Once your order is confirmed, it will be processed for printing and dispatch within 2-3 working days. Working days are Monday through Friday, excluding public holidays.
– After dispatch, you can expect your order to be delivered within 7-9 working days. Please note that delivery times may vary based on your location and the courier service used.
– Yes, we offer free shipping on all orders across India.
– Yes, orders placed with Cash on Delivery or Pay on Delivery will incur an additional shipping charge of Rs. 50.
– If you need to return an item, please initiate the return request through our customer service team at support@gloviyo.com .
– The reverse shipment process typically takes between 2-3 weeks. This timeframe includes the time for the return to reach us and the processing of your return request.
– Yes, once your order has been dispatched, you will receive an email with tracking information. You can use this information to monitor the status of your delivery.
– If you experience any issues with your delivery, please contact our customer support as soon as possible. We will assist you in resolving the issue promptly.
– For any questions or concerns regarding our shipping policy or your order, please feel free to contact us at support@gloviyo.com or WhatsApp us at +91 9601609864.
– Yes, our customer support team is available to assist you with any shipping-related questions or concerns you may have.
FAQS - RETURN, REFUND AND EXCHANGE
– You can request a return within 7 days of the delivery date if you receive defective or incorrect products. Returns must be approved by our team.
– To initiate a return, please capture a video or photo of the defective or incorrect product(s) and email it to support@gloviyo.com or send it via WhatsApp to +91 9601609864. However, we prefer the email first approach for promptness and authenticity of our responses.
– Returned items must be unworn, unwashed, in their original condition with all tags attached, and properly packaged as received during delivery.
– No, returns will not be accepted without prior approval from our customer service team. Ensure the item is unused and in its original packaging before shipping it back.
– You may exchange unworn and unwashed items with labels and tags for a different size within 30 days of purchase but only in the case if you have returned the item within 7 days after the product was delivered to you and you have immediately contacted for size issue (within 10 hours after delivery) for approval with our customer service team. For more details please visit our Returns, Refund, and Exchange Policy page.
– Contact us via email at support@gloviyo.com or through WhatsApp at +91 9601609864 for instructions on arranging an exchange.
– Digital products and hygiene items, such as Boxer Shorts, cannot be returned, refunded, or exchanged due to hygiene concerns.
– To cancel an order, contact us via email at support@gloviyo.com within 24 hours of placing the order. Please include your Name, Address, Pin Code, Order ID, and Phone number in your email.
– No, if the order has already been shipped, it cannot be cancelled. However, you may raise a return request within 7 days of delivery if the product is incorrect or damaged.
– Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed within 7-10 working days to your original payment method.
– First, check your bank account. Then, contact your credit/debit card company or bank for processing times. If the issue persists, contact us for further assistance.
– Yes, we recommend creating a good quality unboxing video of your parcel, especially if you receive a torn, unrelated, or empty parcel, for your protection.
– Please refer to our size guide on the website before placing an order to ensure you select the correct size.
– Be aware that the colour of the product(s) may vary slightly due to screen resolution differences. Photos in product descriptions may not look exactly the same as the actual product due to minor colour differences.
– For any questions or concerns regarding returns, exchanges, or refunds, please reach out to us at:
– Email: support@gloviyo.com
– WhatsApp: +91 9601609864
FAQS - TERMS AND CONDITIONS
– These Terms and Conditions govern your use of the Gloviyo.com website and services. By accessing or using our site, you agree to comply with these Terms. If you do not agree, please refrain from using our site and services.
– Gloviyo.com is operated by Vishwajeet Parmar, a sole proprietor based at Vadodara, Gujarat, India.
– Yes, Gloviyo.com reserves the right to update, modify, or replace any part of these Terms at our sole discretion by posting updates on this page. It is your responsibility to check this page periodically for changes. Continued use of the site following any changes constitutes acceptance of those changes.
– You must be at least the age of majority in your state or province of residence to use our site. If you are under 18, you may only use the site with the consent of a parent or guardian.
– By using our online store, you agree not to use our products for any illegal or unauthorized purposes and not to violate any laws in your jurisdiction. You must also refrain from transmitting any harmful or destructive code.
– You must provide accurate, complete, and current information for all purchases. Gloviyo.com reserves the right to refuse or cancel any order at our discretion.
– Single and combo products are not eligible for return once delivered. However, if there is an issue or defect with the product, you may submit a return request in accordance with our Return and Refund Policy. No replacement or refund is available for apparel size issues once the shipment is delivered.
– Gloviyo.com does not guarantee that the information on its site is accurate, complete, or current. The material provided is for general information only and should not be solely relied upon for decision-making.
– Yes, prices for our products are subject to change without notice. We reserve the right to modify or discontinue any part of our service at any time.
– All intellectual property rights in connection with the products on Gloviyo.com are owned exclusively by the company.
– Gloviyo.com may provide access to third-party tools over which we have no control. Use of these tools is at your own risk, and we are not liable for any issues arising from your use of these third-party tools.
– Gloviyo.com may use any comments or submissions you provide, including ideas, suggestions, and feedback, without restriction. We have no obligation to maintain comments in confidence, to pay compensation, or to respond to any comments.
– Users are prohibited from using the site or its content for any unlawful purpose, to solicit others for unlawful acts, to infringe on intellectual property rights, to transmit harmful content, or to engage in any form of harassment, discrimination, or abuse.
– Gloviyo.com does not guarantee uninterrupted, timely, secure, or error-free service. We are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our services or products.
– For any questions about these Terms, please contact us at support@gloviyo.com .
– WhatsApp: +91 9601609864
FAQS - PRIVACY
– This Privacy Policy outlines how Gloviyo.com collects, uses, and safeguards your personal information in compliance with the General Data Protection Regulation (GDPR) of the European Union, the Information Technology Act 2000 (IT Act) of India, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
– Gloviyo.com collects various types of personal information, including your name, email address, phone number, shipping address, billing information, username, password, date of birth, gender, and any other information you voluntarily provide.
– Your personal information is used to process and fulfil orders, communicate with you, improve our services, detect and prevent fraud, comply with legal obligations, and personalize your experience on our website.
– Consent is obtained when you provide personal information for transactions or other specific purposes. For secondary purposes, such as marketing, we will ask for your explicit consent or provide an option to opt-out.
– Yes, you may withdraw your consent at any time by contacting us at support@gloviyo.com .
– Your information may be disclosed when required by law, to enforce our Terms of Service, or to third-party service providers who assist in operating our business. These third parties are obligated to protect your information and use it only for specified purposes.
– We use Razorpay for payment processing, which adheres to PCI-DSS standards to ensure the secure handling of credit/debit card information. Gloviyo.com does not store card data, which is encrypted during processing.
– No, third-party services, including payment gateways, have their own privacy policies. We recommend reviewing these policies to understand how your information is handled once you leave our website.
– We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
– By using this site, you confirm that you are at least the age of majority in your jurisdiction or have consent from a parent or guardian for any minor dependents.
– When you click on links on our website, they may direct you away from our site. Gloviyo.com is not responsible for the privacy practices of other sites and encourages you to read their privacy statements.
